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For orders placed on-line, we deliver to a single mainland UK address.
For items in stock, we aim to process and same day dispatch on all RAINPOD orders if placed before 10am. If the same day courier is missed, your order shall be collected the next working day on a fast next day delivery.
This service is via DHL.
You will also receive full tacking info and a 1 hour delivery slot for your convenience.
For smaller items like accessories, these will be sent using the Royal Mail First Class or a DHL Next Day service. Our pricing system is as follows:
£0.00 - £25.99 = £3.49 (Royal Mail)
£26.00 & over = £7.95 (DHL)
For out of stock products, we try to guarantee delivery within 28 days of order your order being placed. If we unable to deliver within 28days we will only proceed with an order with your agreement.
Deliveries are made Monday - Friday 8:00am - 6pm, we cannot guarantee any delivery on a Saturday.
We are happy to deliver to any Mainland UK address. For certain products we are also able to deliver to the Scottish Islands, Channel Islands, Isle of Wight, Isle of Man, Isles of Sicily and Northern Ireland - please e-mail firstname.lastname@example.org check, and we will arrange carriage on request (an additional surcharge may apply). To ensure that our couriers can deliver, the delivery address should be a full address including postcode.
If you are out, the courier will leave a calling card at your home.
You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 7 working days of the first delivery. After 7 working days the parcel will be returned to our warehouse and our customer services team will contact you. Please note that goods "left safe" upon customer's instructions are left at the customer's own risk.
The majority of goods are shipped from our premises; where products are shipped from other locations and in these cases you may receive more than one delivery.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by sending an email to email@example.com within 48 hours of delivery. Failure to do this may result in the item not being replaced.
The legal stuff
When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is dispatched, until which time save-rainwater.co.uk are entitled to withdraw the offer.
Save-rainwater.co.uk will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions..
The above is for guidance only and does not affect the Terms and Conditions.
For further information regarding all aspects of save-rainwater.co.uk contracts with customers please see our full Terms and Conditions.