Frequently asked questions

Providing that you have the space, you can connect as many water butts or water storage tanks as you like.

Technically, you can position your water butts at any distance. There really isn't a limit on how far the water will travel, providing you have completed the installation correctly and kept suitable levels.

Our system is designed for faster flow rates using 1" hose. Over long distances the flow may slow, but it should still be more than adequate.

You can use different sized water butts. Simply make sure the tops of the water butts are level to prevent overflowing. See our different height water butts guide.

Yes, that is possible. As with any hose, we'd recommend not compacting the ground too much around it. Depending on the situation, you could reinforce around the hose to give it extra protection, but simply burying your hose will be fine.

Yes, this is a great way to save huge amounts of rainwater. You can connect as many RAINPODs on multiple roofs as you like, with ease.

Simply keep the correct levels as per our standard installation instructions. See how to connect multiple RAINPODs.

Yes, the more the merrier. Just keep in mind the water levels and you are ready to go.

Empty the water butts using the tap on RAINPOD. Alternatively, you could add another tap to one of your water butts for the best of both worlds.

Using 1" hose will give you a stable and fast flow to and from your RAINPOD and water butt setup.

Yes, however you will need to select the hoselock style tap, or have "both" taps, when you make your purchase.

Simply connect a hosepipe to the RAINPOD tap. Remember, as it is a gravity fed system, the water flow will slow down the higher you raise it.

If you would like higher pressure, you can install a water butt pump.

Yes, we would recommend using a water butt pump in one of your connected water butts.

No, you do not need to drain RAINPOD during severe freezing conditions. This is because it is an open unit, so the ice will simply rise slightly out of the top (funnel).

Depending on the type of rainfall you have had, the roof will soak up most of it. So don't expect much to come down the drainpipe unless it is a good downpour.

Firstly, make sure your RAINPOD has been installed correctly. If you have just fitted a diverter, make sure this is fitted properly as well. Check there are no kinks in your hose, which will restrict the water flow.

Make sure all the levels are correct as per our installation page.

All deliveries are dispatched on 24 hour delivery via DHL.

Please allow 48 hours for dispatch. We aim to dispatch earlier; it just depends on how busy the queue is before we receive your order.

Yes, please select this option at the checkout.

Currently, if you order online, our website only allows shipping to a single UK address.

If you would like an overseas delivery, please email us to place the order and find out shipping costs. We are looking to ship to Europe, so please contact us.

Yes, 01903 255 330.