#Frequently Asked Questions

If I connect the hose pipe to the water butt taps, how can I empty them?

Empty the water butts using the tap on RAINPOD.

Is it possible to bury the connected hose pipe?

Yes, that is possible. We would recommend using a re-enforced hose pipe for longevity. Please visit our shop for our recommended hose.

Can the water flow from the RAINPOD tap be increased?

Yes. If you use 3/4" connected hose this will help increase the water flow. This will help to increase the pressure in the pipe.

How many water butts can I connect to RAINPOD?

Providing that you have the space, you can connect as many water butts or water storage tanks as you desire.

How far away can I position the water butts from RAINPOD?

Technically speaking, you could move your water butt as far away as you would like as they would still fill fine. The only factor is the further away you move them, water pressure may drop when draining your butts using the RAINPOD tap.

To help this, 3/4" hose is recommended for the fastest flow rate.

RAINPOD is a gravity fed system.

I have different size water butts. How can I connect these?

You can use different sized water butts, simply ensure the top of the water butts are level to prevent over flowing.

Do I need to empty RAINPOD in winter?

RAINPOD is made using high pressure pipe which is durable in all conditions. However in extreme cold spells over time we would recommend drain RAINPOD.

Simply close the valve on top, close water butt taps and disconnect the hose from the base.

It's been raining slightly but there is no water in the water butt?

Depending on the type of rainfall you have had, the roof etc will soak up most of it. So don't expect much to come down the drainpipe unless it is a good downpour.

It has been a good downpour and I still can't see any water in my water butts.

Firstly, ensure your RAINPOD has been installed correctly. If you have just fitted a diverter, ensure this is fitted properly aswell.

Ensure that all your water butt taps are open.

Can I water my garden using RAINPOD?

Yes, simply connect a hosepipe to RAINPOD tap. Remember, as it is a gravity fed system, the water flow will slow down the higher you raise it. If you would like higher pressure, you can install a water butt pump.

Can I increase the water flow to water my garden or use a sprinkler?
Yes, we would recommend using a water butt pump in one of your connected water butts.
My tap or my HydroClick Connector is leaking?

This is more than likely a leaky tap. Simply wrap around a few layers of PTFE tape (plumbers tape) around the "o" ring on the tap where the HydroClick connector clicks on.

Do you offer NEXT DAY Delivery?

Yes we do. You will be able to select your delivery times and methods at the checkout.

Can I pay using PAYPAL?

Yes, please select this option at the checkout.

Do you offer FREE delivery?

Yes, this is on all orders over £60. This is an express service via DHL 24hour next day. If you order before 9am, we aim to dispatch all instock goods on a same day service.

Do you only ship to the UK?

Currently, if you order online, our website will only allow shipping to a single UK address. If you would like an overseas delivery, please email us to get the order place and to find out shipping costs.

Do you have a telephone number?

Yes, 01903 255 330